shipping, exchanges & returns
Most orbit kits are made just for you when you order it.
Typically, it takes under a week to cut, finish, and package your furniture and workspaces. Please check for additional build and shipping time on the items product page. Custom orders are welcome and we'd love to hear from you how we can help! We handmake each box per order and all packaging and shipping containers are 100% recycled (except the tape; still hunting a plant-based one).
We currently ship to the continental United States via UPS with average shipping times around 3-6 days; this can vary by state. (Alaska and Hawaii shipments can be arranged by contacting us at email@example.com.)
Currently, we are not accepting international orders.
We want you to be completely happy with your orbit but we know things may not work out sometimes.
Exchanges are welcome within 30 days from the date of purchase.
You can return any orbit kits within 30 days from the date of delivery.
Please contact us at firstname.lastname@example.org within 48 hrs. for damage or defective issues with your products or within 15 days if you are considering an exchange or return. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refunds will be given in full back to the original form of payment.